Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for supporting our handmade business! Each order is carefully prepared and packaged with care before being shipped to you.

Processing Times

Because our jewelry is handmade, please allow [2-5 business days] for your order to be processed and prepared for shipment.

Personalized and engraved items may require additional processing time. Processing times may vary during holidays, sales, or periods of high order volume.

Shipping

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

Shipping times are estimates provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier volume, or other circumstances outside of our control.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address, additional shipping costs may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for delays, lost packages, or packages marked as delivered but not received.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local post office or shipping carrier.

We will do our best to assist you with contacting the carrier, but we cannot guarantee replacement or refund for packages that are lost or stolen after delivery.

Damaged Packages

We carefully package each order to help protect it during transit. If your jewelry arrives broken or damaged, please contact us as soon as possible after delivery and provide clear photos of the damaged item and packaging.

We will review the situation and determine the appropriate resolution, which may include a replacement or refund in qualifying circumstances.

International Orders

For international orders, customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their country.

International delivery times may vary and can be affected by customs processing or other circumstances outside of our control.

Handmade & Small-Business Disclaimer

We are a small handmade business, and every piece is prepared individually. We appreciate your patience and understanding when processing or shipping times occasionally vary.

Thank you for supporting handmade! We carefully package every order with the hope that your new piece arrives safely and ready to be enjoyed.